Privacy Policy for Thumbs Up Repairs
Effective Date: 09/04/2025
Thumbs Up Repairs (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our repair services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details, and other contact information you provide when requesting services.
- Device Information: Details about the devices you bring in for repair (model, serial number, reported issues, etc.).
- Technical Data: IP address, browser type, operating system, and browsing behavior if you visit our website.
- Communication Data: Messages, emails, or calls made to our business.
2. How We Use Your Information
We use your information to:
- Provide repair and customer support services.
- Process payments and issue invoices/receipts.
- Communicate with you about repairs, updates, or promotions.
- Improve our services and website.
- Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following situations:
- Service Providers: With trusted third-party vendors who assist with payment processing, shipping, or IT support.
- Legal Requirements: If required by law, regulation, or government request.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet or storage system is 100% secure, we strive to use industry-standard practices to safeguard your data.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.
6. Your Privacy Rights
Depending on your location, you may have rights such as:
- Accessing the information we hold about you.
- Requesting corrections or updates.
- Requesting deletion of your personal data (subject to legal obligations).
- Opting out of marketing communications.
To exercise these rights, contact us at the information below.
7. Cookies and Website Tracking
If our website uses cookies or similar tracking technologies, they may collect browsing data to improve user experience. You can control cookies through your browser settings.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Thumbs Up Repairs
2665 Favor Road
Marietta, GA 30060
plugone@thumbsuprepairs.com
470.350.0591
